Community Insights
When people notice something,
organisations should have a way to hear it.
organisations should have a way to hear it.
from $1,200
Contact Us to Learn More
People in the Knowable Me community share real experiences about accessibility barriers in environments, services, or products.
A Community Insight Session typically includes:
Investment: From $1,200
Most sessions are delivered within 2–3 weeks.
Sessions are designed to be constructive, practical, and respectful of everyone involved. They can be in-person, virtual, or a combination of both.
Knowable Me can also gather Community Insight independently and prepare the same summary of practical suggestions for improvement.
If a Community Insight Session isn’t the right approach, we’ll suggest a better option.
A healthcare clinic recently upgraded its waiting area and reception space. The redesign looked modern and efficient, but a visitor who is blind shared that the new layout made navigation much harder. Furniture had been rearranged, sightlines had changed, and familiar cues that previously helped with orientation were gone.
Situations like this are common. Changes made with good intentions can unintentionally create new barriers.
A Community Insight Session allows organisations to hear directly from people with lived experience, explore what isn’t working, and identify practical improvements that make the space easier for everyone to use.
Often the changes needed are small: clearer orientation cues, more consistent pathways, or simple adjustments to layout. But the impact on usability can be significant.
Knowable Me is not an advocacy body and does not investigate complaints or disputes.
Our role is to facilitate community insight conversations that help organisations better understand lived experience and identify opportunities to improve accessibility.
You don’t need a fully formed plan. If something has prompted you to think about accessibility or lived experience insight, we’d love to hear from you.
Knowable Me acknowledges that Australia contains hundreds of nations, spanning more than 65,000 years, and we live and work on land unceded by Aboriginal and Torres Strait Islander peoples.Their wisdom, story telling, and deep listening is a history we pay respect to in the way we conduct business.
