Inclusive Research & Design with Unique Humans
We connect organisations with lived experience to shape products, services, and systems that work for more people.
We connect organisations with lived experience to shape products, services, and systems that work for more people.
Comprehensive inclusive design services that center lived experience and deliver practical, decision-ready insights.
Surveys, interviews, and community panels that centre lived experience and deliver practical, decision-ready insights. We go beyond traditional research methods to capture authentic voices and real-world perspectives that drive meaningful change.
Usability tests, prototype reviews, and mystery shopping to find friction fast and improve real-world journeys. Our collaborative approach ensures solutions are tested with the people who will actually use them.
Evidence-based reviews of digital and physical experiences with prioritised recommendations that lift inclusion without the guesswork. Get clear, actionable roadmaps for improving experiences across all touchpoints.
Playbooks, training, and roadmaps that embed inclusive practices across teams and suppliers. Build internal capacity for sustainable, long-term inclusive design implementation.
The Monthly Insight Sprint is designed for teams who want to test a single idea before committing to a larger piece of work.Submit one idea, ask up to two questions, and receive clear, de-identified insights within three weeks.
Explore the Monthly Insight SprintNo jargon. No endless decks. Just straight talk and smart questions.
Connect – Let’s talk about what’s really going on and what you want to learn.
Brief – We’ll help you sharpen the question, and ask the ones you’ve been too afraid to.
Scope – Together we build a plan that works for your goals, budget, and timeline.
Run – We get out there, listen deeply, and bring back the truth, and not just the polite version.
Deliver – Real insights. Clear actions. Measurable impact.
We honor intersectionality. We recognise that overlapping identities shape distinct experiences and we reward our members for their time and expertise. Every project is grounded in respect, authenticity, and meaningful compensation for community contributors.
We centre the safety of Unique Humans in every project. Sensitive topics are welcome. We design for physical and psychological safety and will walk you through how we protect everyone involved in our project, including you and your team.
We recommend fair, on-time incentives and set minimums per activity. Rates reflect time, effort, and any added complexity related to the individual and the topics covered.
We only ask what we need. Disability and sensitive medical, identity, and personal human-related data is handled under strict privacy rules; insights are aggregated and anonymised, and any potentially identifying combinations are removed.
Participation should be equal. We offer accessible formats and added facilitation where needed. It’s more labour-intensive than traditional research and is something we won’t compromise, because it lifts quality and trust.
Our work doesn’t sit on a shelf. Insights from Unique Humans drive real changes in products, services, and systems.
If you're looking for the list of big brands, it's not here. We work with them, but what matters more is why they work with us: to understand unique human experiences and design better for everyone.
As a certified social enterprise, we pay people with lived experience fairly and publish both numbers and narratives, so impact is visible and accountable.
Paid rewards to unique humans in the last 12 months.
Unique humans engaged in our community and sharing their experiences.
Online surveys put to our community to understand their needs and experiences.
Data points collected from unique humans about their lives and stories.
We've got 1200+ opinions you probably haven't heard. Share your brief today; put lived experience to work tomorrow.
Submit A BriefKnowable Me acknowledges that Australia contains hundreds of nations, spanning more than 65,000 years, and we live and work on land unceded by Aboriginal and Torres Strait Islander peoples.Their wisdom, story telling, and deep listening is a history we pay respect to in the way we conduct business.
